How can we help you?
Setting up digital storefronts was never this easy – discover new opportunities for growth with Grozeo.
General Questions
Everything you need to know about getting started with Grozeo.
What is Grozeo?
Grozeo is a no-code eCommerce platform designed to empower brick-and-mortar retailers to go online effortlessly, without the need for technical expertise or upfront financial investment.
What makes Grozeo different?
Grozeo offers a zero CAPEX, no-code solution with built-in tools for payment collection, delivery integration, and store management, making it a hassle-free and cost-effective option for retailers.
Who can join Grozeo
Grozeo opens to all retailers and wholesalers who would like to have an online store and extend sales to their customers outside their vicinity.
What products can sell on Grozeo?
You can sell anything and everything you sell in your retail store through Grozeo. Please note that certain items are restricted and require approval before selling.
I am connected to retail industry; can I promote Grozeo
Sure. Grozeo is an ecosystem where all stake holders of the industry has a role to play with reputational and financial gain
I am a social influencer; can I do business through Grozeo
That’s fantastic. You can create a marketplace using Grozeo and can start business within a couple of minutes.. No technology or even a single resource required
For Retailers
Commonly raised seller concerns and queries, answered for you.
Grozeo is supporting only big retailers
No, Grozeo’s vision is to make available the technology for all retailers irrespective of their size, format of trade, financial capacity or technical ability. If you are a retailer, you can experience the online business right away without investing your money or efforts
What’s the cost to experience Grozeo?
Retailers can create their own online store within a couple of minutes to experience e-commerce without any payments. Grozeo provides technology and services on SaaS model at a negligible price without any hidden charges
Do I need developer support to start my online store?
No, Grozeo is a no-code platform. You can set up your store independently without any developer assistance. Its like signing up for a new email account
How many IT resources should I have to run my online store?
None! Grozeo is designed to be user-friendly, enabling you to manage your store without any dedicated IT resources. Any person with adequate internet knowledge can manage the store
Can I change the theme of my store?
Yes, Grozeo offers customisable themes to help you personalise your online store to match your brand’s identity.
How can I customize my storefront with my logo?
You can easily upload your logo and other branding elements like Banners directly through the Grozeo Store Settings module.
What will I get when I join Grozeo?
You’ll receive a fully functional online store, payment integration, delivery solutions, analytics tools, and ongoing support to help your business succeed online.
What are the services Grozeo offers?
Grozeo provides store setup, payment collection, delivery management, customer engagement tools, and analytics to optimise your online retail operations.
How do I upload products into my site?
You can upload products via the user-friendly Grozeo dashboard, either manually or through Grozeo’s Brand Gallery which hosts products of all known brands and generic products including their images
Can my customers access my store on mobile?
Yes, Grozeo’s platform is mobile-responsive, ensuring your customers can shop seamlessly on their smartphones without making them mandatory to use their desk top.
What is Grozeo PWA?
Grozeo PWA (Progressive Web App) is a mobile-friendly, app-like interface that enhances the shopping experience without requiring customers to download an app.
Can I have a branded mobile application?
Yes, Grozeo can provide you with a branded mobile application for your store, tailored to your business needs. Interestingly, our state-of-the-art technology help you create the mobile app right from your dashboard; do not wait months to get that done.
Can I have my own domain connected?
Absolutely! You can connect your own domain to your Grozeo store to maintain your brand identity. Custom domain can be mapped to your Grozeo store after you upgrade your subscription
What will be the cost of SSL to make my site secure?
SSL is included with Grozeo, ensuring your site is secure at no additional cost.
How many stores can I connect with Grozeo?
You can connect and manage multiple stores under one Grozeo account, depending on your business model. Your stores will have location identity to help you span your business more locally
Can my customers connect to my nearby store?
Yes, Grozeo’s will help your customers across the nation to connect with the nearest store with the help of advanced technology stack. What more, Grozeo’s hyperlocal feature allows customers to locate and shop from their nearest store to convert your store to quick commerce
How will I know when I get orders?
NYou’ll receive instant notifications via Grozeo’s PackSure mobile app instantly or through the Grozeo dashboard whenever you get an order.
Can I connect my Store Management Software with Grozeo?
Yes, Grozeo supports integration with most store management systems through API for stock management and seamless operations.
What delivery modes are available?
Grozeo offers multiple delivery options, including self-delivery, third-party delivery services, and partnerships like Uber Direct for hyperlocal delivery. Grozeo support direct delivery services such as hyperlocal, local express, scheduled deliveries along with courier, parcel and cargo modes.
Is there anything I should do to complete delivery?
Grozeo streamlines delivery by providing tools for tracking and managing orders. All you need to do is ensure the order is packed and ready for pickup.
How can I reduce the delivery cost of my orders?
You can reduce delivery costs through setting the delivery cost share and also by leveraging Grozeo’s partnerships with cost-effective delivery services or opting for hyperlocal delivery solutions
How can I offer discounts to my customers?
Grozeo enables you to create and manage promotional offers, discounts, and coupon codes directly through the dashboard. You can set the discounts through a variety of coupons models other than setting discounted selling price
Can I connect bank accounts of every store?
Yes, you can link separate bank accounts for each store to manage settlements individually.
When will Grozeo settle the order amount?
Grozeo settles order amounts based on the payment cycle, typically within 2-3 business days from the date of completing the delivery.
What cost will Grozeo charge me to operate my online store?
Grozeo charges a transparent pay as you go model which will be set at the time of inception. You can also subscribe to different advanced services if you prefer
Are there any hidden charges?
No, Grozeo is committed to transparent pricing with no hidden charges.
How long can I operate my store without business?
Grozeo allows you to keep your store active even during periods of low or no business activity.